Terms and Conditions

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Introduction

Welcome to MaatraX! These Terms and Conditions ("Terms") govern your access to and use of our web application and services (collectively, the "Service"). By accessing or using our Service, you agree to be bound by these Terms. If you do not agree, you must discontinue use immediately.

User Responsibilities

By using MaatraX, you acknowledge and agree that:

  • You will provide accurate, current, and complete information during registration and update it as necessary.
  • You are solely responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
  • You will comply with all applicable laws and regulations while using the Service.
  • You will treat other users with respect and avoid any form of harassment, abuse, or misconduct.

Product Listings

Users may list products for exchange on MaatraX, subject to the following conditions:

  • Product descriptions must be accurate and reflect the true condition of the item.
  • Prohibited items include but are not limited to illegal goods, hazardous materials, counterfeit products, or items infringing on intellectual property rights.
  • MaatraX reserves the right to review, approve, or remove any listing at its sole discretion without prior notice.

Exchange Process

MaatraX acts solely as a platform facilitating exchanges between users and is not a party to any transaction. Users are responsible for negotiating terms and completing exchanges. Any disputes between users must be resolved independently. MaatraX assumes no liability for disputes or failed exchanges.

Fees and Payment Terms

  • Fees for premium listings or additional services are clearly stated and subject to change at our discretion.
  • Payments must be made via approved methods such as credit card or PayPal.
  • All fees are non-refundable unless explicitly stated otherwise in writing.

Returns and Refunds

Returns and refunds are governed by mutual agreements between users. MaatraX does not guarantee or facilitate refunds and is not responsible for disputes related to exchanged products.

Limitation of Liability

To the fullest extent permitted by law, MaatraX shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of the platform, including but not limited to damages resulting from user interactions or exchanged products.

Data Protection and Privacy

Your privacy is important to us. By using MaatraX, you consent to our collection, processing, and storage of personal data in accordance with our Privacy Policy. While we take reasonable measures to secure user data, we do not guarantee absolute security against external threats.

Prohibited Activities

Users are strictly prohibited from engaging in the following activities:

  • Engaging in fraudulent activities or misrepresenting products.
  • Posting illegal, offensive, or prohibited content.
  • Harassing, threatening, or misleading other users.
  • Attempting to hack, disrupt, or compromise the platform.

Violations may result in account suspension or termination without notice.

Dispute Resolution

  • Disputes must first be resolved through informal negotiations between involved parties.
  • If unresolved within 30 days, disputes shall be subject to arbitration in accordance with the laws of Tamil Nadu, India.

Modifications to Terms

MaatraX reserves the right to modify these Terms at any time without prior notice. Material changes will be communicated via email or a notice on our platform. Continued use after modifications constitutes acceptance of the revised Terms.

Governing Law

These Terms are governed by and construed in accordance with the laws of Tamil Nadu, India. Any legal proceedings shall be brought exclusively in the courts of Tamil Nadu, India.

Contact Information

For any questions regarding these Terms, contact us at the provided email or phone number.

  • Email: support@maatrax.shop